Satisfying you, our customer, is the most important measure of our success and the one thing that we constantly strive to improve. You will help by answering the following survey in as detailed a fashion as you can. We appreciate your time and assistance.

Location of your recent visit:
Day of your visit: -- mm/dd/yy	Time of your visit: -- hh:mm:ss am/pm
Enter the type of your import car in the space provided below.	Had you made a service appointment for your visit? Yes No
Were you greeted courteously by Import Autohaus service personnel? Yes No	Please offer any comments about how you were greeted:
Did the service manager appear to understand your service needs? Yes No	Please offer any comments about how well your needs were understood:
Was the work done on your car explained to you when you picked it up after servicing? Yes No	Please offer any comments about how the work on your car was explained:
Was your invoice, when presented, clear about the services that you received? Yes No	Please offer any comments about how clear your invoice was:
Was the cost of services what you had been told to expect? Yes No	Please offer any comments about the cost of services:
Did the work performed solve the problem (if there was one) you had with your car? Yes No There was no problem	Please offer any comments about fixing the problem:
On a scale of 1 to 10, with 10 being the best, please rate our service center on the following:
Convenience of location:
Helpfulness of IA staff:
Cleanliness of IA service center:
Accuracy of service estimate:
Accuracy of final invoice:
Payment alternatives available:
Will you visit Import Autohaus again when your car needs service? Yes No Don't know	Please offer any comments:
Would you recommend Import Autohaus to another import car owner? Yes No Don't know	Please offer any comments: